Refund policy

At NotOut Nation, we want you to be stoked with your order. If something’s not right, we’ll help sort it out.

Damaged, Defective or Incorrect Items

If your item is damaged, defective, misprinted or different from what you ordered, please contact support@notoutnation.com as soon as possible. Include your order number, a description of the issue and photos where possible.

For damaged or defective products, we offer a full refund. If we sent an incorrect item, we will arrange an appropriate remedy.

Your rights under Australian Consumer Law or other applicable consumer laws are not subject to our 15-day voluntary return window. Original packaging is not required for a consumer guarantee claim, and using or washing an item does not automatically remove those rights.

Ordered the Wrong Size

If you selected the wrong size and received the size you ordered, you may request a return within 15 days of delivery.

Items must be unworn, unwashed and unused, with original packaging where available. Return shipping costs are your responsibility.

This voluntary return option excludes sale items and gift cards.

These conditions apply only to our voluntary wrong-size return option. They do not restrict statutory cancellation or return rights, including the UK and EU cooling-off rights described below.

Cancelling Before Dispatch

You may request cancellation before your order is marked as fulfilled. Please contact support@notoutnation.com as soon as possible.

If your order has already been fulfilled, please follow the applicable return process below. This does not limit any statutory cancellation or cooling-off rights.

How to Start a Return

Email support@notoutnation.com with your order number, a description of your request and photos where possible if the item is damaged, defective or incorrect.

For our voluntary wrong-size return option, contact us within 15 days of delivery. This deadline does not apply to claims under consumer law.

Please contact us before sending an item back so we can provide the correct return address and instructions. This request does not limit your statutory rights or your right to notify us of cancellation.

Replacements and Refunds

For confirmed damaged or defective products, we offer a full refund. For incorrect items, we will arrange an appropriate remedy in accordance with your consumer rights.

For voluntary wrong-size returns, we will arrange a replacement where available, or a refund if a replacement is unavailable.

Refunds are made to the original payment method unless otherwise agreed, within the timeframe required by applicable law.

Return Shipping Costs

Customers pay return shipping for voluntary wrong-size returns and eligible cooling-off returns, unless applicable law requires otherwise.

For confirmed faulty, damaged or incorrectly supplied items, we will cover or reimburse reasonable return shipping costs. Please retain your postage receipt.

United Kingdom and European Union: Cooling-Off Rights

For eligible online purchases, you may cancel without giving a reason by notifying us within 14 days after delivery. You then have a further 14 days to send the goods back.

You may inspect an item as you would in a shop, including trying clothing on. Where legally permitted, we may deduct an amount for loss of value caused by handling beyond what is necessary to inspect it.

For eligible cancellations of the whole order, we refund the item price and the least expensive standard delivery charge we offered. Additional charges for premium delivery are not refundable unless required by law.

Refunds are made without undue delay and within the applicable statutory deadline. Where permitted, we may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first.

These rights apply to eligible sale items too. Exceptions apply where permitted by law, including goods genuinely made to your specifications or clearly personalised.

Personalised Items

Where permitted by law, cooling-off returns are excluded for items genuinely made to your specifications or clearly personalised, such as an item printed with your own name or supplied artwork.

An item is not treated as personalised solely because it is printed after you order or because you choose from our standard designs, sizes or colours.

This exception does not affect your rights when an item is faulty, damaged, incorrect or not as described.

Your Consumer Rights

Nothing in this policy excludes or limits your rights under Australian Consumer Law or other applicable consumer laws, including any rights to a repair, replacement or refund.

Questions?
Reach out anytime at support@notoutnation.com